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1300 788 970

Request Meter Data

We are here to help!

Our Customers and Customer Authorised Representatives can now request for their meter data for up to two years of electricity usage history.

Customer Requests

You can request for your electricity meter data and a summary report by simply selecting one of the options below;

  1. Submitting a request via our contact us page and choosing Request Meter Dataoption. Contact Us
  2. By calling our friendly customer care team during: Monday to Friday 8:00am to 6:00pm (AEST). We are closed on weekends and public holidays.

    Residential Customers: 1300 788 970 Business Customers: 1300 780 025
  3. Or you can email us

Please make sure to provide us the below details in order to identify you and resolve your request efficiently or download the template: Customer Data Request Form Residential or Customer Data Request Form Business

  • Account Number:
  • Customer Name:
  • Date of Birth:
  • Address:
  • Contact Number/s:
  • Email Address:
  • NMI ( National Meter Identification) Number: Eg 6xxxxxxxxx
  • Report Type ( Accumulated/Basic Meter Data Summary, Smart/Interval Meter Data Summary, Smart/ Interval Meter Data Detail Report)

Customer Authorised Representatives Request

Customer Authorised Representative (Third Party) who have obtained the customer consent can request for a customer’s meter data by following the below steps;

When will I get my meter data?

It usually takes between 10-20 business days depending on how many properties you’re asking for meter data for. If you’re requesting data for a number of sites, it will take longer as each site is treated as a single request. Below are estimated timeframes for how long it’ll take to get your meter data summaries to you:

One Site
10 business days
2 -100 Sites:
20 business days
More than 100 Sites:
Please call us for an estimated time frame.

People Energy may charge pass a processing fee to cover our administrative costs of meeting your request. If applicable, We will advise you prior to processing your request

Need Help Understanding?

User Guide_Basic meter data report

User Guide_Interval smart meter data report