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Register Direct Debit

Register Direct Debit by Entering your Account Number and select Debit Account or Credit Card:

Direct Debit Registration

Call us today and start saving, on 1300 788 970, 8:30am - 7:30pm, Monday to Friday, we're here to help.

People Energy Direct Debit or Credit Terms and Conditions

  • Ensure your nominated bank account can accept Direct Debit or Credit through the Bulk Electronic Clearing System (BECS) as BECS is not available through all Financial Institutions.

  • If your energy account has an overdue amount prior to the Direct Debit or Credit agreement commencing, this amount will be debited from your nominated financial account along with your first schedule Direct Debit or Credit payment.

  • If your credit card has reached its expiry date, you must provide People Energy with your new details at least five business days prior to the next payment.

  • If your nominated Direct Debit account is either to be transferred or closed you must provide us with at least five business days prior notice.

  • Payments falling on a non-business day will be deducted from your nominated financial account on the next business day.

  • People Energy will deduct payment to a maximum of the amount due on your account at the Due Date of that account unless otherwise specified by you.

  • People Energy will discontinue your Direct Debit or Credit arrangement if three consecutive payments are refused by your financial institution. You must then pay your energy bills using another People Energy payment option.

  • If you wish to change your Direct Debit or Credit agreement (including your bank details), you must provide People Energy with a new authority at least five business days prior to the next scheduled payment.

  • To terminate your Direct Debit or Credit agreement you must either over the phone or in writing notify People Energy or your financial institution at least five business days prior to your next scheduled payment.

  • If you cancel your Direct Debit or Credit authority by notifying your financial institution, you must use your best endeavors to notify People Energy as soon as practicable after the cancellation.

  • People Energy reserves the right to, at any time, withdraw this product or stop or change a Direct Debit or Credit agreement with 14 days prior notice.

  • In the event that People Energy ceases to trade or a retailer of last resort scheme occurs, all Direct Debit or Credit authorities will be cancelled promptly and both you and your financial institution will be notified.

  • Payments falling on a non-business day will be deducted from your nominated financial account on the next business day.

  • If you wish to raise a dispute about any agreement details or your Direct Debit or Credit Payments please contact People Energy's Customer Service Team on

  • People Energy will discontinue your Direct Debit or Credit arrangement if three consecutive payments are refused by your financial institution. You must then pay your energy bills using another People Energy payment option.

  • If you wish to change your Direct Debit or Credit agreement (including your bank details), you must provide People Energy with a new authority at least five business days prior to the next scheduled payment.

  • To terminate your Direct Debit or Credit agreement you must either over the phone or in writing notify People Energy or your financial institution at least five business days prior to your next scheduled payment.

  • If you cancel your Direct Debit or Credit authority by notifying your financial institution, you must use your best endeavors to notify People Energy as soon as practicable after the cancellation.

  • People Energy will discontinue your Direct Debit or Credit arrangement if three consecutive payments are refused by your financial institution. You must then pay your energy bills using another People Energy payment option.

  • If you wish to change your Direct Debit or Credit agreement (including your bank details), you must provide People Energy with a new authority at least five business days prior to the next scheduled payment.

  • To terminate your Direct Debit or Credit agreement you must either over the phone or in writing notify People Energy or your financial institution at least five business days prior to your next scheduled payment.

  • If you cancel your Direct Debit or Credit authority by notifying your financial institution, you must use your best endeavors to notify People Energy as soon as practicable after the cancellation.

  • People Energy will discontinue your Direct Debit or Credit arrangement if three consecutive payments are refused by your financial institution. You must then pay your energy bills using another People Energy payment option.

  • If you wish to change your Direct Debit or Credit agreement (including your bank details), you must provide People Energy with a new authority at least five business days prior to the next scheduled payment.

  • To terminate your Direct Debit or Credit agreement you must either over the phone or in writing notify People Energy or your financial institution at least five business days prior to your next scheduled payment.

  • If you cancel your Direct Debit or Credit authority by notifying your financial institution, you must use your best endeavors to notify People Energy as soon as practicable after the cancellation.

  • If you cancel your Direct Debit or Credit Authority, People Energy will make best endeavors to notify your financial institution and we will no longer rely on this Direct Debit or Credit authority.

  • If you cease being a customer of People Energy, a final account will be sent to you and the amount due will be debited from your nominated financial account. Thereafter your Direct Debit or Credit authority will be cancelled.

Fees and Charges
  • If you nominate a credit card account, a payment processing fee may apply to payments made from a credit card account.

  • Bank transaction fees and Government taxes may apply.

  • If sufficient funds are not available in your nominated financial account at the time of processing a payment, a dishonor fee may be charged by both your financial institution and People Energy to cover reasonable administrative and processing costs.

Privacy and Confidentiality

We will keep all information about your nominated bank account private and confidential, only to be disclosed at the request of you, the Customer, or your Financial Institution in connection with a claim made to an alleged incorrect or wrongful debit or as required under law.