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Customer Care:
1300 788 970

Our Contact Details

Our Customer Care is ready to take your call: 1300 788 970

Our trading hours:

Monday to Friday:
8:30 am to 7:30 pm (AEST)
Weekends and Public Holidays:
Closed
(AEST)
Australian Eastern Standard Time

Faults and Emergencies:

Victoria
JEMENA - 131 626
UNITED ENERGY - 132 099
CITIPOWER - 131 280
POWERCOR - 132 412
AUSNET SERVICES - 131 799

South Australia
SA Power Networks
All Emergencies - 13 13 66
Queensland
Energex
Loss of Supply - 13 62 62
Emergencies - 13 19 62
Ergon All Emergencies - 13 16 70
New South Wales
Ausgrid (Energy Australia)
All Emergencies - 13 13 88


Essential Energy (Country Energy) All Emergencies - 13 20 80
Endeavour Energy (Integral Energy)
All Emergencies - 13 10 03
Residential Care

Residential Care
1300 788 970

Residential Care

Business Care
1300 780 025

Residential Care

Payment Enquiries
1300 788 970



Simply fill out the form below and hit submit, one of our friendly Customer Care team member will get back to you as soon as possible.


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Postal Address:

Locked Bag 5757,
Melbourne GPO VIC 3000

Fax:

03 8692 5002

Interpreter Services

Interpreter Service

(Call 131 450)

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If you are deaf, or have a hearing or speech impairment:

Contact us through the National Relay Service http://relayservice.gov.au/support/training/nrs-call-numbers/