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Concessions, Rebates and Grants

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Concessions Eligibility

State and Territory Governments provide rebates and concessions to reduce the cost of electricity to eligible customers. If you hold a current Pensioner Concession card, Healthcare card or Veterans’ Affairs card or suffer from diagnosed medical conditions, you may be eligible for concessions on electricity services. To find out which rebates or concessions you might be eligible for, refer to the following Government web sites: There are several government rebates and concession schemes in place. Please contact us for information on eligibility requirements and how to apply:

Concession Form Cover Letter + Form v2.0 (PDF)

Please ensure the Concession Application Consent Form is completed as it appears on your concession card and send the completed form to:

People Energy
Locked Bag 5757,
Melbourne GPO VIC 3000

If you do not wish to complete and provide your consent form, you can print off your Centrelink income statement or obtain a confirmation letter from Centrelink and provide it to us for your concession⁄rebate eligibility to be determined and applied.

The Annual Electricity Concession is available to help ease cost of living pressures by providing concession cardholders with a discount of 17.5% off household electricity bills.

The AEC will not apply to the first $171.60 of concession card holder’s electricity bills and is available all year round.

A concession can be claimed if:

  • The electricity account is in the name of the concession cardholder,
  • The supply address is the domestic primary residence of the cardholder and the electricity account is billed on a domestic tariff.

Elegibility: the following cards are eligible to receive a concession.

Centrelink Health Care Card (below).

Health Care Card

Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).

Pensioners Card

Department of Veterans’ Affairs Gold Card (below).

DVA

Inelegibility: the following cards are NOT eligible to receive a concession.

  • Health Care Card for Child Disability
  • Foster Care issued in the name of the child
  • Veterans' Affairs Gold Cards marked 'Dependent'
  • A Seniors Card

For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).

From 1 December 2013, the department will introduce the Excess Energy Concession. Concession households with annual bills of more than $2,672 inc. GST for electricity will need to apply for the Excess Energy Concession to continue to receive the 17.5 per cent concession on energy consumed above these amounts.

Recipients of the Life Support Concession and/or the Medical Cooling Concession are exempt from the need to apply for the Excess Energy Concession. They will continue to receive the Annual Electricity Concession on all electricity used year round.

How to apply
People Energy will identify if you need to apply for the Excess Energy Concession and provide you with an application form. To apply, eligible concession cardholders affected will need to submit a completed application to the Department of Human Services.

The department will check your eligibility, and, for approved applicants, will direct People Energy to apply the discount to your energy bill.

A concession can be claimed if:

  • The electricity account is in the name of the concession cardholder,
  • The supply address is the domestic primary residence of the cardholder and the electricity account is billed on a domestic tariff.

Elegibility: the following cards are eligible to receive a concession.

Centrelink Health Care Card (below).

Health Care Card

Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).

Pensioners Card

Department of Veterans’ Affairs Gold Card (below).

DVA

Inelegibility: the following cards are NOT eligible to receive a concession.

  • Health Care Card for Child Disability
  • Foster Care issued in the name of the child
  • Veterans' Affairs Gold Cards marked 'Dependent'
  • A Seniors Card

For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).

The Controlled Load Electricity Concession provides a 13% discount on controlled load usage charges. It can be received in addition to the Annual Electricity Concession.

The concession is applied on bills issued throughout the year and is only available to concession cardholders who are charged a controlled load tariff for separately metered electric hot water or slab heating.

Households must have a dual element electricity meter or dual element smart meter in order to be eligible to receive the Controlled Load Electricity Concession.

The Controlled Load Electricity Concession is not available in relation to the flexible or time-of-use tariffs enabled by a smart electricity meter or similar technology.

A concession can be claimed if:

  • The electricity account is in the name of the concession cardholder,
  • The supply address is the domestic primary residence of the cardholder and the electricity account is billed on a domestic tariff.

Elegibility: the following cards are eligible to receive a concession.

Centrelink Health Care Card (below).

Health Care Card

Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).

Pensioners Card

Department of Veterans’ Affairs Gold Card (below).

DVA

Inelegibility: the following cards are NOT eligible to receive a concession.

  • Health Care Card for Child Disability
  • Foster Care issued in the name of the child
  • Veterans' Affairs Gold Cards marked 'Dependent'
  • A Seniors Card

For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).

The Service to Property Charge Concession provides a reduction on the supply charge for concession households with low electricity consumption. The concession is applied if the cost of electricity used is less than the supply (or service) charge. The discount reduces the service charge to the cost of the total electricity usage for the billing period.

A concession can be claimed if:

  • The electricity account is in the name of the concession cardholder,
  • The supply address is the domestic primary residence of the cardholder and the electricity account is billed on a domestic tariff.

Elegibility: the following cards are eligible to receive a concession.

Centrelink Health Care Card (below).

Health Care Card

Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).

Pensioners Card

Department of Veterans’ Affairs Gold Card (below).

DVA

Inelegibility: the following cards are NOT eligible to receive a concession.

  • Health Care Card for Child Disability
  • Foster Care issued in the name of the child
  • Veterans' Affairs Gold Cards marked 'Dependent'
  • A Seniors Card

For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).

Applicable electricity transfer fees are waived for eligible concession card holders when there is a change of occupancy at a property.

A concession can be claimed if:

  • The electricity account is in the name of the concession cardholder,
  • The supply address is the domestic primary residence of the cardholder and the electricity account is billed on a domestic tariff.

Elegibility: the following cards are eligible to receive a concession.

Centrelink Health Care Card (below).

Health Care Card

Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).

Pensioners Card

Department of Veterans’ Affairs Gold Card (below).

DVA

Inelegibility: the following cards are NOT eligible to receive a concession.

  • Health Care Card for Child Disability
  • Foster Care issued in the name of the child
  • Veterans' Affairs Gold Cards marked 'Dependent'
  • A Seniors Card

For information about concessions visit the Victorian Department of Human Services website www.dhs.vic.gov.au/concessions or contact the Concessions Information Line on 1800 658 521 (toll-free).

The Life Support concession provides additional financial support to customers who require the use of specific in home life support machines. For a machine to qualify it must use at least 1,880 kWh per year.

Eligibility

You may be eligible for the Life Support Concession if you have one of the listed approved machines:

  • Oxygen concentrators,
  • Intermittent peritoneal dialysis machines and/or
  • Haemodialysis machines.

Most continuous positive airways pressure (CPAP) machines do not meet this threshold.

Customers who have a life support machine that is eligible for concession or any other type of machine prescribed by a doctor for life support purposes, should contact People Energy on 1300 788 970 to ensure their life support details are added to People Energy system.

Eligibility for the Rebate is based on the following criteria:

  • The account holder or another occupant in your household require one or more of the eligible medical equipment above to sustain that person's life, and
  • An application form signed by the patient's doctor to verify the need for specific in-house life support equipment.
  • The account holder must hold one of the following concession cards:

Elegibility: the following cards are eligible to receive a concession.

Centrelink Health Care Card (below).

Health Care Card

Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).

Pensioners Card

Department of Veterans’ Affairs Gold Card (below).

DVA

Inelegibility: the following cards are NOT eligible to receive a concession.

  • Health Care Card for Child Disability
  • Foster Care issued in the name of the child
  • Veterans' Affairs Gold Cards marked 'Dependent'
  • A Seniors Card

The application form for this Rebate can be downloaded below:

Please return completed forms to:
People Energy
Suit 2, Level 8,
63 Exhibition Street,
Melbourne 3000​ ​

The Medical Cooling Concession provides a 17.5 % discount on summer electricity costs for cardholders where a member of the family has a medical condition that affects the body's ability to regulate temperature.

There are many qualifying conditions which include:

  • multiple sclerosis
  • lymphoedema
  • Parkinson's disease
  • fibromyalgia
  • post-polio syndrome/poliomyelitis
  • motor neurone disease.

This concession is available from 1 November to 30 April each year and applications are accepted throughout the year. The concession is given in addition to the Annual Electricity Concession.

Elegibility: the following cards are eligible to receive a concession.

Centrelink Health Care Card (below).

Health Care Card

Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).

Pensioners Card

Department of Veterans’ Affairs Gold Card (below).

DVA

Inelegibility: the following cards are NOT eligible to receive a concession.

  • Health Care Card for Child Disability
  • Foster Care issued in the name of the child
  • Veterans' Affairs Gold Cards marked 'Dependent'
  • A Seniors Card

Further information about this Rebate and an application form can be downloaded below:

Please send completed form to:
People Energy
Suit 2, Level 8,
63 Exhibition Street,
Melbourne 3000​ ​

Applicants with other medical conditions please send completed form to:
Department of Human Services
Concessions Unit
GPO Box 4057
Melbourne VIC 3001

Domestic customers who are unable to pay their utility bills due to a temporary financial crisis can apply for the URG Scheme. Financial assistance to cover energy costs may be provided to low-income households suffering a short-term financial crisis (within the last 12 months) who are unable to pay for a current utility account and are at risk of disconnection.

Customers can only apply for the URG Scheme once every 2 years per fuel.

Eligibility is based on the following criteria:
The customer must demonstrate that unexpected hardship has left them unable to pay their utility bills without assistance and are at risk of disconnection. One of the following criteria needs to be met:

  • A significant increase in usage.
  • A recent decrease in income, for example, loss of employment.
  • High unexpected expenses on essential items.
  • The cost of shelter is more than 30% of the household income.
  • The cost of utility usage is more than 10% of the household income.

Customers must either hold one of the following concession cards or meet one of the special conditions described below

Elegibility: the following cards are eligible to receive a concession.

Centrelink Health Care Card (below).

Health Care Card

Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).

Pensioners Card

Department of Veterans’ Affairs Gold Card (below).

DVA

Inelegibility: the following cards are NOT eligible to receive a concession.

  • Health Care Card for Child Disability
  • Foster Care issued in the name of the child
  • Veterans' Affairs Gold Cards marked 'Dependent'
  • A Seniors Card

A concession can only be claimed if:

  • The energy account is in the name of the concession cardholder,
  • The supply address is the domestic primary residence of the cardholder and
  • The energy account is billed on a domestic tariff.

Special conditions for non-concession card households:
The account holder must be registered with their utility company's hardship program and the household's income must be no more than the equivalent to the Commonwealth maximum income rate for part age pensioners.
Further information about this Rebate can be downloaded here:

For more information regarding Victorian Energy concessions and rebates, please call the Department of Human Services Concessions Information line on 1800 658 521 or visit the Department of Human Services website: http://www.dhs.vic.gov.au/concessions

Alternatively, Contact Us.

Low Income Household Rebate (previously known as the Energy or Pensioner), Life Support Electricity Rebate, Energy Accounts Payment Assistance, click here for further details. The NSW Government’s Family Energy Rebate is designed to help families manage their energy costs. click here for further details. Please note: The Family Energy Rebate (if applicable) must be applied for, and are paid directly, by the New South Wales Government.

The Energy Rebate is provided on behalf of the State Government. The New South WalesState Government wholly funds the rebate; determines the rebate amount, and the rules that govern the rebate.

Click here to download a PDF copy of the NSW Energy Rebate form.

The NSW Medical Energy rebate is for customers who are unable to self-regulate their body temperature. It may be associated with certain medical conditions such as Parkinson's disease and multiple sclerosis.

Click the link to download a PDF copy of the NSW Medical Energy Rebate form.

The Life Support rebates are provided on behalf of the NSW Government. These rebates support people who require life support equipment such as a Positive Airway Pressure Device.

Click the link to download a PDF copy of the NSW Life Support Rebate form.

Energy Concession, Emergency Electricity Payment Scheme. You can also contact the Concessions and Support Services with the Department For Communities and Social Inclusion for more information about eligibility. Click here for further detail. If you would like further information in regards to eligibility for to the South Australian Governments Medical heating and cooling concession, please click here.

Electricity (Pensioner) Rebate, Electricity Life Support Concession, Home Energy Emergency Assistance Scheme. You can also contact the Concessions Unit of the Queensland Department of Communities for more information about eligibility, click here for further details. Please note: Medical rebates (if applicable) must be applied for, and are paid directly, by the Queensland Government.

The Energy Rebate is provided on behalf of the State Government. The Queensland State Government wholly funds the rebate; determines the rebate amount and the rules that govern the rebate.

Click here to download a PDf copy of the QLD Energy Rebate form.

"From 1 April 2017, Commonwealth Health Care Card holders and asylum seekers will be able to apply for the Electricity Rebate through People Energy. Eligible customers will receive payments back-dated to 1 January 2017. Contact Queensland Government on 13 74 68 for more information."