Domestic customers who are unable to pay their utility bills due to a temporary financial crisis can apply for the URG Scheme. Financial assistance to cover energy costs may be provided to low-income households suffering a short-term financial crisis (within the last 12 months) who are unable to pay for a current utility account and are at risk of disconnection.
Customers can only apply for the URG Scheme once every 2 years per fuel.
Eligibility is based on the following criteria:
The customer must demonstrate that unexpected hardship has left them unable to pay their utility bills without assistance and are at risk of disconnection. One of the following criteria needs to be met:
- A significant increase in usage.
- A recent decrease in income, for example, loss of employment.
- High unexpected expenses on essential items.
- The cost of shelter is more than 30% of the household income.
- The cost of utility usage is more than 10% of the household income.
Customers must either hold one of the following concession cards or meet one of the special conditions described below
Elegibility: the following cards are eligible to receive a concession.
Centrelink Health Care Card (below).
Pensioner Concession Card – issued by Centrelink or Department of Veterans’ Affairs (below).
Department of Veterans’ Affairs Gold Card (below).
Inelegibility: the following cards are NOT eligible to receive a concession.
- Health Care Card for Child Disability
- Foster Care issued in the name of the child
- Veterans' Affairs Gold Cards marked 'Dependent'
- A Seniors Card
A concession can only be claimed if:
- The energy account is in the name of the concession cardholder,
- The supply address is the domestic primary residence of the cardholder and
- The energy account is billed on a domestic tariff.
Special conditions for non-concession card households:
The account holder must be registered with their utility company's hardship program and the household's income must be no more than the equivalent to the Commonwealth maximum income rate for part age pensioners.
Further information about this Rebate can be downloaded here:
For more information regarding Victorian Energy concessions and rebates, please call the Department of Human Services Concessions Information line on 1800 658 521 or visit the Department of Human Services website: http://www.dhs.vic.gov.au/concessions
Alternatively, Contact Us.