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Customer Care:
1300 788 970

Complaints & Dispute Resolution

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At people Energy, We understand how important our customers are and will always endeavor to provide a high level of service.

If you are unhappy with the service you have received or your expectations have not been met,our friendly Customer Care Team will work with you to resolve any concerns or complaints you may have. We will do our best to respond to your concerns promptly and in a timely manner in accordance with our complaints and dispute resolution policy and procedures. You can access our Customer Dispute Resolution Policy & Procedures here.

You can raise your concerns or make a complaint via any of the following methods.

Do Not Contact List

People Energy maintains a Do Not Contact List, which allows you to register your details to prevent People Energy or its agents contacting you for Sales & Marketing Purposes.

You can register for People Energy's Do Not Contact List via any of the following methods.

How to contact us

Phone

You can contact our friendly Customer Care team on 1300 788 970 Monday to Friday 08:30am to 07:30pm (AEST)

Weekends and Public Holidays - Closed

By Mail

You can write to us at;

People Energy Pty Ltd
Locked Bag 5757,
Melbourne GPO
VIC 3000

Online

You can simply fill out the form and submit,one of our friendly Customer Care team member will get back to you as soon as possible.
Contact Online

Ombudsman

The relevant Ombudsman contact details are:

Energy and Water Ombudsman (Victoria)
Website: http://www.ewov.com.au

Energy and Water Ombudsman (South Australia)
Website: http://www.ewosa.com.au

Energy and Water Ombudsman (New South Wales)
Website: http://www.ewon.com.au/

Energy and Water Ombudsman (Queensland)
Website: http://www.ewoq.com.au